Method · five steps
Complex going in, clear coming out.
Five steps, always the same. At each one, you know what we’re doing, what we need from you, and what you’ll have in your hands at the end.
Five steps. A deliverable at each one.
We listen before we propose.
We listen before we propose. Your goals, your constraints, your current tools and your users guide everything else.
An initial conversation about your business and, if possible, read-only access to the tools concerned (or a demo).
A shared understanding of what you need.
We listen before we propose.
We listen before we propose. Your goals, your constraints, your current tools and your users guide everything else.
Deliverable · you receiveA shared understanding of what you need.
What we need from youAn initial conversation about your business and, if possible, read-only access to the tools concerned (or a demo).
We set the framework together.
We compare the options and pick the one that fits best, not the most fashionable. We set out what’s included, in what order, and in steps you can follow.
Deliverable · you receiveA clear framework: project scope, priorities and technical choices.
What we need from youApprove the priorities and name the person who will settle questions along the way.
You see the project move forward.
Design, development and connections move forward in visible stages. You see the result take shape and can adjust along the way.
Deliverable · you receiveA working solution, delivered in stages.
What we need from youFeedback on each stage we deliver, and real examples of your data.
We go live, and we support you.
We test, go live and connect the solution to your existing tools. We support your teams as they get to grips with it.
Deliverable · you receiveA well-prepared launch, with no surprises.
What we need from youTime for your team to get to grips with it, and a go-live date.
We stay within reach.
A solution lives alongside your business. We maintain it, monitor it and develop it as your needs change.
Deliverable · you receiveA point of contact who is still there after delivery.
What we need from youTell us what isn’t working or what’s missing: that’s the starting point for the next improvement.
Throughout the project
One point of contact.
The same one, from the first conversation to the follow-up after delivery.
Visible stages.
You see the result take shape and can adjust along the way, not just at the end.
A deliverable at every step.
At the end of each step, you know what you have in your hands.
Step 01 starts with a sentence.
Describe your situation, even if it’s still vague. We’ll get back to you to talk it through.
Let’s talk about your project